Shop Policies

Shipping Rates and Policies

Please allow 1-7 business days for your order to ship. 

Domestic orders ship UPS Ground. Domestic shipping is free on orders over $250. Domestic orders under $250, ship for $10 for the first item and $3 for each additional item. 

International orders ship USPS Priority International, at a flat rate of $30 for the first item and $3 for each additional item. Customers are responsible for all duties and customs fees. 

All Domestic orders over $750 will require a signature upon delivery.

Ilana Kohn LLC. is not responsible for lost or stolen packages.

If you require expedited shipping, please contact us prior to placing your order. Rates vary depending on location and timeline. 

  

US Customer Returns & Exchanges

All domestic returns and exchanges must be requested by emailing info@ilanakohn.com. Please email us within 7 days of receiving your order and provide a brief reason for your request. We will reply with a prepaid shipping label.  Returns must be postmarked within 14 days of delivery, or they will not be accepted. All garments must be unwashed/unworn. Ilana Kohn LLC is not responsible for lost or undelivered returns. 


Once we receive your package, we will issue your refund within one week of receipt. Shipping fees incurred will not be refunded. 
Exchanges are final sale. 

International Orders

All International orders are final sale, no returns.
Customers are responsible for all duties and customs fees. 

 

Sale Purchases

All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for returns/exchanges or site credit.  

 

Price Adjustments

Ilana Kohn LLC. offers a price adjustment policy for items that are purchased directly from Ilanakohn.com within 3 days prior to the start of a sale. Adjustments must be claimed within 3 days of sale start date. Please note, exact style, color, and size must be available when the request is made. We cannot offer price adjustments to items that were originally purchased on sale or with a promotional code, or on items temporarily reduced in price. 

Price adjustments will be given in the form of store credit exclusively.